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customer involvement

См. также в других словарях:

  • Customer involvement management — Customer Involvement Management, CIM, is an approach that takes the customer orientation one step further than Customer Relationship Management[1]. CIM is about identifying and developing possibilities to involve customers in the business and… …   Wikipedia

  • Customer engagement — (CE) refers to the engagement of customers with one another, with a company or a brand. The initiative for engagement can be either consumer or company led and the medium of engagement can be on or offline. Unlike marketing terms such as… …   Wikipedia

  • Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …   Wikipedia

  • Customer Service Assurance — (CSA) in telecom and Internet services means the collection of Communication Service Provider (CSP) customer usage information from all practical sources including network traffic, network devices, content servers, management databases and user… …   Wikipedia

  • Know your customer — (KYC) is the due diligence and bank regulation that financial institutions and other regulated companies must perform to identify their clients and ascertain relevant information pertinent to doing financial business with them. In the USA, KYC is …   Wikipedia

  • low-involvement hierarchy — /ˌləυ ɪn vɒlvmənt ˌhaɪrɑ:ki/ noun a hierarchy of response to advertising where the customer is relatively indifferent to the product or service and only responds to repeated marketing …   Marketing dictionary in english

  • Service system — A service system (or customer service system, CSS) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers. Marketing, operations, and global environment …   Wikipedia

  • Digital prototyping — gives conceptual design, engineering, manufacturing, and sales and marketing departments the ability to virtually explore a complete product before it’s built. Industrial designers, manufacturers, and engineers use Digital Prototyping to design,… …   Wikipedia

  • Dynamic systems development method — Model of the DSDM Atern project management method …   Wikipedia

  • Co-creation — is a form of market or business strategy that emphasizes the generation and ongoing realization of mutual firm customer value. It views markets as forums for firms and active customers to share, combine and renew each other s resources and… …   Wikipedia

  • Agile web development — is a model for development of web applications. Its concept is similar to Agile software development, but is limited to web applications. It is more efficient and powerful within a short timeline than other models,Fact|date=August 2008… …   Wikipedia

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